FAQ's
FAQ's
For pickup orders with The Genie, you'll be given a specific time slot for pickup when placing the order. Also, Once your order is ready, you'll receive a notification via the app or email. Our partners are informed to ensure your order is packed and ready to go, so you can easily collect your order from the designated pickup area at the restaurant.
Orders can be cancelled before they're accepted by the merchant. For cancellations and our refund policy details, visit thegenie.in/refunds-and-cancellations.
Need help? Reach out to us through the support tab in The Genie app or website for prompt assistance.
To report a bug or technical issue, use the support tab in our app or website. Describe the issue in detail to help our technical team resolve it swiftly. We Appreciate helping us. Thanks!
If your order is scheduled for ASAP delivery or pickup, the merchant will already be in the process of preparing the order. For that reason, any changes or cancellations are best sent directly to the merchant. If your order is scheduled for delivery or pickup at some point in the future, you can cancel or change the order up to one hour before the scheduled time. Go into your Order History, locate the “Awaiting order” and click the “Cancel order” button.
